Os impactos da pandemia de Covid-19 na comunicação interna de uma empresa de telemarketing

Abstract

The objective of this study is identifying the impacts of the Covid-19 pandemic on the organization communication in company Telefonia S/A. To reach the general goal of this research, will be applied the qualitative approach, having as an instrument to the data collection a Quiz with 8 subjective questions that will be applied through Google Forms with Telefonia S/A internal operation supervisors. The questions approach themes ranging from the impacts of home office to Telefonia S/A internal communication, to the feedback importance adherence to the home office, approach as well tools that were used on the support to Telefonia S/A internal organizational communication. Stem from the application of the questionnaire with the individuals, it was clear that the internal organizational communication system had great assistance from social networks, as Whatsapp and Telegram to keep the contact between the manager and the subordinate, besides Google Meet to team meetings, also could be observed that the individuals assign the feedback to the professional evolution of the worker in question.