Aplicações da metodologia BPM em Instituições de Ensino Superior um estudo comparativo

Abstract

The information age has transformed the modus operandi of organizations. The processes of sharing, searching, accessing and using information have become more complex. In this scenario of constant changes and increasingly demanding customers, Business Process Management (BPM) emerges, which can be defined as a discipline focused on continuous process optimization. This article is focused on the topic of applications of the BPM methodology and seeks to answer: how to evaluate the implementation of the phases of a BPM methodology in the context of Brazilian public higher education institutions (HEIs)? To answer the research problem, the research objectives are: to map BPM methodology applications, describe them and carry out a comparative study between the implemented phases. This research has a qualitative approach, bibliographical nature, exploratory, descriptive and comparative objectives and used the content analysis proposed by Bardin (1977). 14 applications of BPM methodology were mapped and 10 aspects were identified for the evaluation of a BPM methodology. From there, a comparative study of the 14 mapped BPM methodology applications was carried out. It is expected that this study has contributed to the application of BPM in the context of HEI, through the mapping and evaluation of 14 applications. The motivation of this research is to encourage the adoption of BPM by Brazilian public HEIs by describing and comparing BPM projects in this context.