Gestão da informação e análise de processos na ouvidoria da Secretaria de Meio Ambiente de Aracaju-SE

Abstract

In recent years, the number of tools to reinforce the decision-making process has expanded, it is necessary to establish basic requirements for effective information management. The theme of this work focuses on information management in the Ombudsman's Office of the Environment Secretariat of Aracaju (SEMA) and its general objective is to promote information management in the SEMA's Ombudsman based on process analysis. Therefore, the specific objectives were: a) to examine the relationship of the ombudsman within the organizational structure of SEMA; b) map the informational flow of the SEMA ombudsman; c) verify the convergence of SEMA's ombudsman with LAI. The methodology used in this work is descriptive in nature, with a qualitative and quantitative approach, characterized as a case study. There was a bibliographic review, while data collection was carried out through an interview. It was concluded that the ombudsman of this body needs to make adjustments to meet the recommendations of the Federal Comptroller General. It was also observed that the type of manifestations that discriminate against environmental crime, the location and the period of the year can serve as input for decision making, promoting effective information management in this environment.