Um estudo dos usuários e contextos de uso dos assistentes por voz inteligentes do Ceará

Abstract

The main goal of computing is to improve people’s lives through technology. With the growing popularization of digital access, new systems must be prepared to meet various types of users. An example is intelligent voice assistants (IVA), technologies based on voice commands that perform tasks such as making a call or playing music, that are already part of the daily routine of many people, especially in the United States and Europe, and continue to spread gradually throughout the rest of the world. However, due to the lack of an adequate design of these digital solutions, many users end up having problems when interacting with these services. Furthermore, training processes for smartphone voice assistants, for Brazilian Portuguese, may be biased towards the voice of individuals from the most developed regions of the country and that IVAs may have different performances according to the social profile of their users, gender and hometown. This work aims to contribute to the IVAs project from the characterization of its potential users, defining personas to represent the studies and investigations of users' data and, from them, create storyboards to represent related use contexts. Concluding with the presentation of the main problems faced by users of AVs, with proposed solutions as well, through a literature review.