Mapeamento de processo da Divisão de Portais Universitários (DPU) da Secretaria de Tecnologia da Informação (STI) da Universidade Federal do Ceará (UFC)

Abstract

The exponential evolution of technologies and business tools has required that public and private institutions are, every day, in line with the most modern in the area of management. Mapping processes is one of the management tools that has matured in recent years and has been consolidating as something desired and used by the institutions. Through it, the information flow of tasks and their responsibilities can be obtained clearly, bottlenecks are detected to correct them, and documentation can be easily and easily generated. Business Process Model and Notation - BPMN (Business Process Modeling and Notation) is a notation of the various types of process management methodology, which uses icons for process design and facilitates understanding. This work has the objective of mapping the processes of the activities of a division of university portals of a public university. The concepts involved in the mapping of processes through the bibliographic reference will be presented and, finally, the proof of the efficiency gain (among other benefits) after applying the BPMN methodology.