A decisão sobre terceirização de serviços de tecnologia da informação nos poderes executivo e legislativo municipal – um estudo de caso

Abstract

The present study proposes to apply the AHP multicriteria decision-making method in organizational environments of municipal executive and legislative powers, the proposed scenario was where three different IT services would be implemented, with the study question being decision-making about internalizing or outsourcing each service, based on this point, a case study was carried out in order to assist in the decision to be taken for each service, both for the town hall and for the city hall. To model the problem, the super decision tool was used. Its use was justified by its use in a work similar to the present study, as well as by the fact that the tool has a free license modality for research purposes and, furthermore, by the fact that the tool was developed by AHP method creator Thomas L. Saaty. To carry out the research, interviews were conducted with managers of the city council and city hall with the following purposes: 1) to present the AHP method as well as the study proposal; 2) define important criteria for managers in decision making; 3) define weights for each criterion in relation to each of the other criteria, as well as define weights for the alternatives in relation to each criterion; 4) model the problem in the tool and rank the alternatives; 5) finally validate the model. The application of the proposed model allowed us to identify which alternative stands out from the other, as well as it allowed us to have a clearer view of how important criteria can be in decision making, in addition to proving that the use of the AHP method can be very useful in the process decision-making.