Catalogação de problemas e documentação de padrões de software para o contexto de comunicação interpessoal

Abstract

In the software development environment, different aspects used are changeable, between them: the use or not of tools for project management, use of development processes (e.g., SCRUM and XP). One of the aspects that are contained in all projects, regardless of the methodology or the technologies used, is the human factor and its interrelationships. These interrelationships happen through interpersonal communication, it can be the target of different problems that can impact the progress of the project. The objective of this work is to do a study to identify recurrent problems in interpersonal communication in software projects, as well as their resolutions presented for their correction. There was also an identification of common aspects between the problems presented, and based on them, a categorization was made. Subsequently, based on the identification of problems and their solutions, it was analyzed whether they can be documented in the form of software patterns. As a result, different problems that impact communication during the development of a software project were identified, including: (i) distributed teams that use agile methodologies have affected communication due to the lack of documentation and dynamic exchange of information present in the methodology; (ii) linguistic differences cause misunderstanding of information; (iii) the customer's lack of knowledge about what the product must have caused the omission of information; and (iv) schedule with short planned time negatively impacts communication. In addition to the identified problems, some solutions found in the literature were presented in this work, as well as a categorization of them according to the following criteria: environmental problems, verbal, personal, and project decision problems. In this work, three solutions were also documented in the software pattern format, are: (i) Communication Owner, which facilitates communication between the client and team members in projects that use agile methodologies; (ii) Dependency, prioritization before execution, which includes team members in the task prioritization activity based on artifact dependency; and (iii) Unproductive Stand-Up Meetings, which indicate best practices for stand-up meetings to avoid communication losses.