Risco do adoecimento do trabalho junto a entregadores por aplicativo em Fortaleza

Abstract

This research aimed to investigate the main causes of physical and mental illness of workers working with food delivery applications per application. We tried to understand how these workers become illness, in relation to their observations about the work context, the demands present at work, the pleasure and suffering experienced in the daily work and the effects they feel in relation to the illness of work. The research is characterized to be qualitative and descriptive, conducted through semi-structured interviews with 11 food delivery workers per application in the city of Fortaleza. The interview script was based on the Inventory on Work and Risks of Illness - ITRA, developed by Ana Magnolia Mendes. The data analysis technique used was content analysis. The main results indicate that the work context is marked by collection by results, a certain physical effort, marked use of memory and attention, especially because of traffic. The affective cost of the activity is high, often marked by embarrassments, humiliations, discrimination and some name-calling on the part of establishments. According to the reports, the work provides suffering and pleasure, although there are situations in which the delivery men report feelings of pleasure associated with the activity they perform. The main motivation is survival and the absence of bureaucracy to start the activity, even if there are no labor rights and guarantees. The damage caused by work is related to high emotional cost, lack of motivation, willingness to give up the activity, loneliness and pain snares in the body and head. This work can be used as a starting point for future research that can specialize in the categories of analysis, including being able to tie them to economic contexts, consumer protection, social policies and others.