Stakeholders: avaliando e atualizando a proposta de interação de cegos com o módulo de automação na web

Abstract

Over the past few decades, Brazil has been taking slow steps towards complying with laws that ensure that all people, regardless of their disability, have access to spaces, furniture, urban equipment, buildings, transport, information and communication, including systems and technologies. However, the social distancing caused by the Covid-19 pandemic has further reinforced the long road that exists until all systems are built in such a way to generate access to all people. Blind people are one of the groups affected by this scenario. One of the ways to allow blind people to access the information they need within systems is to use web browsing automation scripts. There are two main approaches to create these scripts, but, within Stakeholders, the used one is the approach of creating and sharing scripts by people. To this end, Stakeholders were designed as a script sharing network, where developer users can create scripts on demand for users with disabilities. However, for the use of these scripts to be effective, it is necessary to ensure that they are accessible and easy to use for each of the profiles of people with disabilities. This work presents the evaluation made of the Stakeholders automation generator module, where the objective is to understand if it allows blind people to use the automations and if, in the end, they can access the desired information. To perform such an assessment, two methods were used, the Heuristic Evaluation and the Usability Test. And, with the consolidation of the results obtained in these methods, an update to the interaction between blind user and system was proposed. Added to this, the study showed differences between the perspectives of the inspectors who participated in the Heuristic Evaluation and the users who participated in the Usability Test.