Análise do fluxo de informação utilitária nas paradas de ônibus de Fortaleza

Abstract

This research aims to investigate the types of utilitarian information most frequently found at bus stops in Fortaleza, considering how its flow is effective among passersby. It is an exploratory research of a quanti-qualitative nature that seeks to broaden the view of the utilitarian information and how it is present in the informational flow in the context of bus stops. Data collection was carried out through an online questionnaire, disseminated on social networks, mainly Instagram and Whatsapp. According to the responses obtained, it is remarkable how much the participants have questions about buses and routes, making use of this type of information communicating with others to meet their informational needs amid the poor infrastructure of the bus stops and consequently the lack of accessibility. Furthermore, the results also identified other contributions such as the exchange of information about everyday problems, personal stories, and how communication occurs among passersby. Thus, it was possible to realize how utilitarian information is still present in the lives of citizens and goes beyond the closed spaces of institutions, because it exists to solve problems, fill gaps, promote accessibility, allowing people to reach their destination or find ways to guide them so that they can fulfill their activities and help each other.