Utilização da prática do Bechmarkig aplicado ao processo de projeto na arquitetura

Abstract

Propose: The product development process in the construction industry is guided by architecture firms which transform the client’s requirements into solutions that should aggregate value to the final product delivered to the client. This project’s main goal was to develop a benchmarking study to identify best practices that can be studied and adapted to improve the product development process in the construction industry. This paper concludes with suggestions for improving the product development process. Methods: Interviews with architects and literature review about the benchmarking practices and lean thinking. Findings: Suggestions for improving the product development process in construction including changes in the way it is managed based on the best practices of Toyota’s Motor Company. Originality/value: the paper presents a cross-case study carried out in three architecture firms about the main problems they face while developing products for construction firms and clients. Based on the literature about benchmarking and lean thinking, the authors suggest a group of best practices used by Toyota to banish waste and improve the product development process by architectural firms.