Caracterizando as etapas finais de construção – uma visão do processo de final de obra

Abstract

Modern management philosophies, such as Lean Construction, emphasize the importance of continuous flow in processes and operations throughout the contract period of performance of a construction work. However, many construction sites still suffer from discontinuity, erratic flows and overlapping activities, which show a rise when the deadline approaches and the customers begin to act on the product. This research aims to define such concepts related to the final stages of construction and illustrate them through a case study applied in an enterprise of 16.800m² developed in Fortaleza / CE. It was shown that, despite generating negative impacts on management control, the additional costs with rework were relatively insignificant in front of the budget of the construction. Nevertheless, the main result was to deliver a building meager and unsatisfactory, as is signaled by customer complaints when the project was finally commissioned, characterizing the issue of perceived value of low quality. The strands and learnings generated indicate the effect of the loss of control inherent to the process of final stages of construction and also the potential study of the problems of the quality perceived by the customer regarding the indirect costs of repair and maintenance activities stopped.