Cultura de segurança do paciente na perspectiva de técnicos de enfermagem de um setor de emergência

Abstract

Objective: to characterize the culture of patient safety from the perspective of nursing technicians of an emergency sec-tor. Methods: cross-sectional study, developed in the emer-gency sector of a state hospital with 175 nursing techni-cians, from a 12-dimensional instrument on safety culture. The analysis of the data made based on the percentages of positive, negative and neutral responses of each dimension. Results: the culture of patient safety was characterized po-sitively from the dimension Expectations about its super-visor/head and actions promoting patient safety (56.6%); negatively in the sphere Adequacy of professionals (75.5%); and in a neutral way, in the scope of Organizational Learning - continuous improvement (61.1%). Conclusion: it was un-derstood that nursing technicians characterize the culture of patient safety in the emergency sector as an important aspect of the work environment, but that it needs to be op-timized.