Assédio moral no trabalho e sofrimento psíquico em motoristas de ônibus

Abstract

Psychological harassment and psychological suffering are present in the driver's profession due to the typical activity: demands and charges from his superiors, urban violence, relation with passengers, traffic and urban organization in general. The purpose of this study is to analyze the effect of bullying on psychic suffering acquired by urban transport drivers in the city of Natal/Rio Grande do Norte (RN). For that, a quantitative, descriptive and exploratory study was carried out, with the target audience being the drivers linked to the Road Transport Union of the RN (SINTRO/RN). A total of 161 drivers were interviewed, using the Self Reporting Questionnaire (SRQ-20) and the Negative Acts Questionnaire, revised version (NAQ-R), as well as a socio-professional questionnaire. The results point out that work place bullying causes psychic suffering and is a direct cause of common mental disorders (CMD) in motorists. Thus, this survey allowed statistical conclusions about the daily routine of the bus drivers of Natal, serving as a guide for actions in the scope of public policies in order to promote heal the promotion and prevention interventions adjacent to the actor in the field of worker health, as well as trade unions, specialized health services and public prosecutors.