Trazendo o usuário para realizar a avaliação heurística: um estudo de caso

Abstract

The purpose of this paper was to create an evaluation method to support computer system users to evaluate system interaction, as we believe that no one better than the system user himself to say what is not good and what needs to be improved, To this we used participatory design as a line of thought. The Nielsen Heuristic Evaluation (1994) was used as a reference for the creation of the method, in which only computer inspectors who already have knowledge in usability tests that can perform this assessment. We use the instrument proposed by Lima (2014), which transformed the heuristics in the form of questions, to facilitate the understanding of non-computing users. It was also used the work by Silva (2016) that proposed the use of the UX-Check tool for users to point out the violation of heuristics. A case study was performed to evaluate if the method would be able to be used by the user and if it would help to identify and demarcate interaction problems. With the study we realized that the evaluation method is useful for users and can support them in the evaluation activity of computer systems.