Do consumo de arte: vulnerabilidade do consumidor em um Ceará globalizado: análise de aberturas de procedimentos administrativos de ofício do programa estadual de proteção de defesa do consumidor – DECON

Abstract

Consumption is something common and ordinary to humanity. It is a permanent and irreplaceable condition, mutual to existence. In this sense, the vulnerability guides consumer law, especially when the customer consumes art. Therefore, this work reveals a demonstration of this consumer vulnerability, much sung by the Código de Defesa do Consumidor, by proposing a simple descriptive analysis of the processes of the Programa Estadual de Proteção e Defesa do Consumidor (DECON) of 2018 and January to September of 2019. The concepts of Bauman, Santos, and Tolstoy based this analysis in a descriptive and discursive way in the theoretical background. It was intended to verify DECON'S scope of action regarding the possible infractions of suppliers of services related to art’s aspects. It was noticed, this time, that there was a 51% increase in the opening of Administrative Proceedings when compared 2018 and 2019, but without much thematic variety, which showed as problems in musical performances as the essential documentation for the performance, problems relating to advertising of cultural events and conflicts relating to half-price tickets. It was concluded by the manifest fragility of the relationship of consumption on the side of the weak consumer when compared with the strong dealer in the Estado do Ceará. The DECON is capable of greater actions, but it reduces the art to musicians’ performances (nearly 50% of processes analyzed) and it does not specify the legal ground for the DECON’s actions.