Modelagem de processos em intervenções de manutenção em uma refinaria de petróleo no Ceará utilizando BPMN

Abstract

The Business Process Management - BPM enables standardize business processes to maximize productivity and efficiency. The BPM solutions also serve to measure, analyze and improve business management and processes of a company. The implementation of BPM in the enterprise brings benefits such as elimination of rework, unnecessary costs, standardization of tasks, improving the flow of information management systems. Thus, the objective of this work is the modeling of the processes of maintenance work in an oil refinery using the BPM. The work begins with a description of the concepts of process modeling. Then, from observations of the characteristics used in the refinery management interventions under study, as well as the appropriateness of the tools used, presents an adaptation of process modeling within the methodology of BMPN. The work ends with the presentation of a mapping of the processes involved in the cycle of maintenance operations at the refinery.