Aplicação da metodologia Business Intelligence na gestão de indicadores de uma empresa de transporte rodoviário

Abstract

In the current scenario of extreme competitiveness, companies that do not seek to improve their business management do not perpetuate, and that is why it is of utmost importance to invest in improvements and ensure that processes always deliver the results with the highest possible quality. Taking this into account, this work aims to analyze the development of an indicator management program and subsequently its integration with the Business Intelligence methodology within the maintenance department of a road passenger transportation company. The projv ect used the PDCA methodology to develop a method for indicator management, called PROGIM, which was integrated with Business Intelligence after its creation, using the PowerBI software, where the main indicators were developed. After the project was implemented, a perception survey was conducted to analyze the improvements made in the sector, and to carry out a quantitative analysis of the history of the indicators. From the results, it was observed that those involved in the project reported improvements in decision-making in their daily routine. In addition, the application of the indicator management project integrated with BI brought improvements in indicators of consumption of diesel oil and cost per kilometer of the sector. It was concluded that the management of indicators aligned with BI methodology brings benefits and improvements to the process monitoring and decisionmaking routines for industry leaders.