Gestão do conhecimento aplicada a uma função empresarial auxiliar: um estudo de caso

Abstract

With expansion of markets brought by the development of local economies and globalization, access to both consumer goods and production goods and technologies is increasingly "commoditized". Entrepreneurs have become aware that the primary source of competitive advantage lies in how much their companies know, learn e manage what they know about their processes and products, which has raised interest in the subject of organizational Knowledge Management. Although the study of Knowledge Management is relatively recent, compared to the beginning of the scientific approach to management by Frederick Taylor in the early twentieth century, there are already some theories widely accepted in the literature in an attempt to explain the flow of organizational knowledge since its inception to their use and storage. This study proposes to present some of the theories of creation and management of organizational knowledge present in the literature and to apply a model in the context of a specific business environment, in order to analyze its validity, as well as to identify its possible limitations. The GC model proved to be quite satisfactory for the process of creating and managing new organizational knowledge.