Gestão por indicadores logísticos: proposta de aplicação no centro de distribuição de um atacadista de tecnologia

Abstract

This research approaches the elaboration of a performance evaluation system by logistic indicators. This system is composed by indicators that can be measured and quantified in a clear and objective manner, from its application in the distribution center of a company in the technology distributor sector, using as a means of analysis the correlation between the logistic processes that make up its operation - receiving, storage, handling, shipping, inventory management and transportation - and categories of indicators that contribute to the achievement of competitive advantage - cost, productivity, quality and time. To that end, the evaluation approaches were adapted by indicators proposed by Rey (1999), Ballou (2006) and Bowersox and Closs model (2001). The adapted tool was applied in the distribution center of company X and allowed to evaluate the logistic performance in relation to the parameters established by Ângelo (2005) and Bertaglia (2009), besides creating a database for future evaluations. It is considered that the proposed objectives were achieved, the research revealed the favorable logistics performance of company X in relation to productivity and time categories. Performance against costs and quality were lower than expected, and the results provided management with information that will assist in the implementation of improvements.