Relações entre capital psicológico e intenção de rotatividade: um estudo no restaurante Cabaña del primo Rio Mar

Abstract

The high rates of turnover in restaurants, as well as fast changes in these companies and the high demands on psychological and emotional maturity to deal with daily stress motivated the research on the relationship between the psychological capital and turnover will of restaurant's employees, specially focused on waiters. Hence, this work studies the relationship between the psychological capital and turnover will of 10 waiters from Cabaña del Primo RioMar restaurant, from morning and night shifts, using a semi-structured questionnaire based on surveys ICPT-12, EST and EBACO as a method to collect and analyze data. Therefore, we were able to identify the dimensions of psychological capital of restaurant's employees, which is defined as a psychological factor of positivity, being composed of an integration of several positive psychological capacities,which we called self-efficacy, otimism, resiliency and hope. We also were able to characterize the elements of turnover will of restaurant's employees, called satisfaction and organizational commitment in this work. Finally, we observed a relationship between the dimensions of psychological capital with the elements of turnover will of restaurant's employees, noticing a positive direct correlation between both phenomena. The work allowed to conclude that it does exist a relationship between the psychological capital and turnover will, where the results can contribute to any company and, specially, to restaurants and companies of this field.