Análise das práticas de gestão do conhecimento e da informação aplicadas a um processo do setor de perdas da distribuidora energia cearense

Abstract

The competitiveness of the market requires companies to seek out the focus of operations and invest in new management models in order to maintain stability through a differential. Therefore, this study aims to develop a process of the loss sector, the Cearense power distributor, with regard to the process of the Information and Knowledge Management. It was adopted in this work the methodology of descriptive in relation to their goals, using literature searches, as well as the case study. The nature of the survey is applied characteristic and exploratory. For the case study, results of analysis methods were used, collected by applying a questionnaire on the spot, according to a Knowledge Management Model and Information taken from the literature and used as reference. The study is developed in four chapters, which are: Introduction, Knowledge Management, Case Study and Conclusions. The research result shows that the KM practices positively impact the management results and the reliable control of data and information surrounding the process. As a result, there is still the most secure engagement area employees how to handle the information.