Interação em ambientes virtuais de aprendizagem: footings e preservação de faces em e-fóruns educacionais

Abstract

In this dissertation we study interaction in electronic forums of Virtual Learning Environments (VLE). In other words, we study the interaction in online teaching-learning environments that integrate the virtual distance education modality (ODE). The objective is to understand the impacts of the virtual interaction on the construction of knowledge, based on alignments and strategies of faces preservation mobilized by the subjects in this process. For this task, we use the concept of footing (GOFFMAN, 2002), Brown and Levinson’s universal model of politeness and its strategies of faces preservation (apud KERBRAT-ORECCHIONI, 2006) and the dialogical conception of language (BAKHTIN, 2003). Data were organized from 08 (eight) discursive sequences extracted from the interaction in electronic forums used during the disciplines Public Administration and Financial Mathematic in the Administration Course from the Maranhão Virtual University (UNIVIMA). The results show, first, that the footings and the strategies of faces preservation mobilized by the subjects are characterized by the respect to the social and discursive roles of the interactants. Secondly, they help to interaction students to students, students to tutors and vice versa. Finally, we observe they favor the collaborative construction of knowledge and, consequently, the distance teaching-learning process.