Gestão e secretariado: a atuação do profissional de Secretariado Executivo em instituição educacional

Abstract

The labor world has changed and has transformed the focus of some professions. Therefore, executive secretaries have incorporated new roles and skills, a fact recognized by some authors as Secretarial Management. The research general objective is to analyze a professional executive secretary’s work performance as manager at an educational institution. This research is qualitative, descriptive and participant. The method used was field research, with participant observation and experience report as techniques. The author of this research himself reported his experience as an Executive Secretaryship professional, who works at an educational institution as administrative/financial manager. A script for participant observation and a survey applied to 15 respondents were used to collect data. Content analysis was the method used for data analysis. Analysis show the Executive Secretaryship professional’s work as manager of the educational institution is systematic, organized and effective, as well as it expressively contributes to development and flow of the organizational processes as a whole. Because he owns a vast repository of knowledge that span various areas and is skilled in interpersonal relationships, this professional is likely to build connections and interactions among departments, which makes effective communication and work to flow. Those findings are also observed in the answers obtained from the survey and in the activities listed in the experience report. As a final point, results show this professional has been conquering space as manager each day by developing his practice with organization, care, seriousness and professionalism, distancing himself from operational functions and getting closer to management, specially dealing with decisionmaking.