Acolhimento no curso de odontologia da Universidade Federal do Ceará: desafios e potencialidades

Abstract

The user embracement is a softtechnology that seeks to improve the relations of services with the community through the management of the subjective dimension inherent in health care practice. This improvement is accomplished in the user's encounter with the health professional, who, through this technological process, produces listening and accountability relationships. These relationships relate to the construction of the bond and commitment in the intervention of problems diagnosedby the dialogue, aiming at the health production. Thus, the aim of this research was to analyze the user embracement practices implanted in the Dentistry Course of the Federal University of Ceará. This study is qualitative in nature. Data were collected through semi-structured interviews and the participants were chosen by both random as well as intentional sampling. Twenty-one individuals were interviewed, including: students, teachers, technical-administrative servers and users. For the sample closure, the theoretical saturation technique was adopted and for data analysis, the content analysis technique was followed. The results demonstrate an improvement in users' access. However, it is still necessary to move forward in facilitating internal referrals and care to all users absorbed by the embracement. Structural, curricular and management model changes are necessary