Avaliação de desempenho do setor de manutenção de uma refinaria de petróleo

Abstract

Maintenance is a key function for an organization to achieve good operating results, especially the case of continuous processing industries in which the physical condition of facilities and equipment are very important in their performance. Given the importance of this function, it's necessary the realization of effective management to optimize their execution processes of intervention, contributing to the achievement of production targets. For this, the maintenance staff should be worried to monitor their indicators in order to monitor the quality of their services. This study aimed to analyze the performance of the maintenance of a refinery, based on national principles adopted by ABRAMAN, through a documentary and descriptive research where the data were registered and interpreted. To obtain the data, it applied the questionnaire prepared by ABRAMAN in the refinery and then carried out a comparative analysis between the results of the refinery and the result of the national average. It was found that the maintenance at the refinery has characteristics like a large outsourcing of their services, use of predictive maintenance predominant form, organization centrally, most of employees with technical level and low accident rate maintenance. Based on the results, it was concluded that the strategies adopted by the refinery has resulted in high operational availability of your plant