Valores pessoais e comportamento: um estudo com profissionais de secretariado

Abstract

Study the behavior of individuals in its various forms, has become indispensable in many sciences, including management. The theory of human values provides solutions for such an undertaking, the human factor behind the work, load values can influence the world of work and influence organization’s daily decisions. This study therefore aimed to identify the importance given to the personal values of a sample of Secretariat professionals. This study dealt with a quantitative and descriptive research. Questionnaires were applied containing questions about the respondent's profile in addition to the Portrait Questionnaire with 21 items (PQ21), online form, through Google Forms® platform, having been collected to total 170 responses from professionals from all regions of the country. For analysis purposes, the answers for the PQ21 were grouped in pairs as guides to the theory, according to the motivational type. Concluding that, for the sample of accomplished professionals, executive secretaries are able to balance their values, and consequently their behavior, which may fall within the various environments to which it is inserted, with important features such as: the ability to work in groups, high self-determination, respect for others and the environment, respect the common standards and codes, in addition to appreciation for novelty and changes.