Administrando a resistência às mudanças através do desenvolvimento organizacional: um estudo de caso aplicado no banco xxx

Abstract

Organizations are being, over time, continuously processed. The changes are the only constant in their routines and, increasingly, require adaptability and flexibility. Those included in this changing environment and shifting deserve special care so that, therefore, did not show much resistance. It is understood that the resistance is a natural process that occurs during the change, regardless of the rate achieved by this. People resist because they are not prepared to break their routines. To minimize wear and delay in the deployment process of change, managers have invested in stocks that seek to integrate its employees in the process, among which we highlight the practices of organizational development. Thus, it was exposed initially referring to a theoretical change resistance and organization development to support the work. Then a search was conducted to assess how employees feel about the institution of the changes and how they evaluate their managers.