Aplicação de metodologia de BPM para estruturação e melhoria do processo de homologação de fornecedores de uma indústria alimentícia

Abstract

The accelerated growth of competition among organizations has reduced the space for companies to gain market share with outdated management practices. In order to remain competitive and offer services and products that meet the requirements of customers in this scenario, it is mandatory for companies to adopt even more efficient management practices that focus in the final custumer, as BPM (business process management) proposes. This work has as general objective to apply the Jesus and Macieira (2014) BPM methodology to structure and implement improvements in a process of homologation of suppliers of a food industry located in the state of Ceará in order to increase the reliability of contracted suppliers. The research methodology used is classified according to its purpose as descriptive research and according to its nature as an applied research, since it aims to solve specific problems. The problems are approached in a qualitative way and involved the use of technical procedures such as bibliographic research and case study. At the end of the case study, the results show the greater reliability in contracting suppliers, a clear definition of roles and responsibilities throughout the process, which generates gains for all of the company's supply chain management.