A influência exercida pela gestão da qualidade sobre a motivação dos trabalhadores

Abstract

This study shows the results of influence exercised by quality management over the employee’s motivation. This work’s goal it`s identify a correlation between quality and motivation, and analyze how this variables affects the employee’s performance. The specifics goals searched show the mains quality benefits for the organizations, the behaviors affected by the quality management, the difficulties from work with quality, and the quality tools with most impact in the organization. The methodology used was a quantitative and qualitative descriptive research with sixty peoples, that works or worked in organizations with quality management system. The results gets show that management quality exercised a strong influence over the people’s motivation, besides impact other aspects of performance. Even in the companies that don’t valorizes too much the quality management system or still in development process, people understand that the job exercised with quality provides a lot of benefits for the outside customers and internal customers.