Análise de ferramenta de monitoramento e mensuração de desempenho utilizada em uma distribuidora de energia elétrica na gestão estratégica de seus fornecedores de serviços terceirizados

Abstract

This work is a case study result accomplished at the Companhia Energética do Ceará and it had as objective to analyze a performance monitoring and evaluation tool called Ínpar Award, used in strategic management of outsourced services suppliers. In addition to the documentary research and the researcher's experience in managing outsourced services of electricity Distribution Company in question, the literature review guided the study through the thematic of outsourcing, supplier relationship management, strategy and strategic alignment. Obtaining results through this study it was possible from analyzes, considering the similarities and differences in the literature. It was verified that Ínpar tool with indicators measured periodically seeking continuous improvement, helps therefore the strategic management of Coelce‟s outsourced services suppliers through the strategic alignment between the goals of the contracting company and the third party. In addition, Ínpar was presented and its indicators were described including all aspects of the tool that helps the strategic management of outsourced service suppliers that were related according to the Balanced Scorecard perspectives, the results obtained in the indicators in 2013 and 2014 were analyzed and, finally, opportunities for improvement were noted.