Breve descrição da percepção dos técnicos previdenciários sobre os fatores motivacionais que influenciam na sua satisfação: estudo de caso gerência executiva de Fortaleza do INSS

Abstract

This research had as its central objective to describe the perception of possible motivational factors that influence job satisfaction of the technical pension Fortress of the executive management of the National Social Security Institute. This was a descriptive study, which involved the opinion of the technical pension fortress of Executive Management. The theoretical framework of this study addressed the following theories: the theory of needs, according to Maslow (1954) theory of two factors, according to Herzberg (1981) Expectancy Theory, according to Victor Vroom (1964). The research instrument was a questionnaire consisting of 19 closed questions, which was applied individually to each server, where identifying the satisfaction of the servers in relation to the motivational factors and hygienic Herzberg model (1981), related to Maslow's needs ( 1954) was measured by the fivepoint scale Likert (1932). As for the results obtained from the research, it was found that the motivational factors that interfered to a higher level of satisfaction of social security technicians were carrying out the tasks and the social function of the organization. The other motivational factors were perceptions of lower levels of satisfaction. For these latter factors, possible suggestions were to improve the satisfaction of these public servants.