Comparação da motivação de servidores efetivos e terceirizados no Instituto de Previdência do Município de Fortaleza

Abstract

This research’s main objective is to investigate the motivation within the Pension Institute of the city of Fortaleza. Specifically, it aims to confront the motivations that drive effective and outsourced employees who work there. This was a case study, which observed these two types of employees in the organization. The collected instrument was a questionnaire composed of eighteen objective questions organized on Likert scale that provided data to answer the objectives of this research and two subjective questions where the employees could present their opinions in a complementary way to what was addressed in the objective questions. The theoretical framework was divided into two parts: the first one addressed the main theories on motivation and, the second one, the historical context of public administration and how outsourcing in the public sphere works. Regarding the results, it was verified that the main motivation factors of both groups were remuneration and recognition for their work and what motivates them the most are the good relationship with coworkers and personal fulfillment through their work. Regarding the peculiarities of each group, it was verified that while effective employees have as main demotivating factor the lack of recognition for their work, outsourced workers are most troubled with communication problems with their managers. Finally, some solutions were proposed to increase the motivation indexes in the institution.