Avaliação de soluções BPM para implantação de gestão de processos na Universidade Federal do Ceará Campus Quixadá

Abstract

Business Process Management is a concept that combines business management and information technology, aimed at improving the business processes of organizations. Arose due to changes in the structure of organizations , who migrated from functionals to oriented by processes . This work aims at the evaluation of business process management solutions for the deployment of business process management in the academic unit of the Federal University of Ceará Campus Quixadá. This review will provide an overview of important aspects , features and characteristics of available solutions for Business Process Management , as well as the main problems related to the implementation of business process management in public institutions and a number of criteria used to evaluate these solutions . We identify the critical success factors for managing business processes and criteria for selection of Business Process Management technologies in the literature. From the results we performed an overview of the criteria that have greater acceptance in the Business Process Management scenario and that are aligned to the critical success factors for managing business processes . lastly we conducted the evaluation six Business Process Management solutions available on the market and we elaborated a table with the results of each technology in relation to the selection criteria used.