Uma ferramenta para automação do processo de tomada de decisões compartilhadas em empresas que adotam a governança de tecnologia da informação

Abstract

The decision-making in the enterprises that adopt information technology (IT) governance is a difficult and challenging activity. There are problems that make the operation of IT governance committees more difficult such as the loss of productivity, excessive length of time during the meetings, physical distance between the members of the committees, etc. This paper presents a software tool developed for the automation of the shared decision-making process in IT governance committees. We developed a web tool that automated the meetings process of the committees through a decision-making method based on the wisdom of crowds theory. The tool supports the conduction of both local and remote meetings, as well as a process of debate and virtual vote. Through a case study in a company, the tool proved to be useful and it was preferable to the current method used in the company. The tool is complete for its purpose and it is also user friendly.