Estudo da aplicação de narrativas para elicitação de requisitos por end-users

Abstract

End-User Development comprises the study of tools and techniques to foster the development by end user of their own applications. However, some problems arise when end user build their applications, such as the quality of those solutions. End-User Software Engineering research aims to support end user in their applications development. Main challenge of EUSE is find ways to blend typical software engineering activities into daily work of end users. End-User Requirements Engineering refers to the incorporation of Requirements Engineering in end user development. Requirements techniques need to be adapted so that they can bring value to end user, without changing too much of their work nature and priorities. This work presents an empirical study on the use of narratives by end user in applications development. The study observed school teachers using SideTalk tool and applying the narrative technique, in order to analyze the influence of narratives in the end user development. The study concluded that narratives helped end users in planning ahead their development activities before build conversations in SideTalk tool, getting the same benefits the technique brings in professional development.