Implantação e atuação do sistema de monitoramento e avaliação do Programa Seguro-desemprego: estudo de caso

Abstract

This study investigated the implementation and performance of the Monitoring and Evaluation System – SMA of Unemployment Insurance Program – PSD in information developing articulated with the program management. It is known that the systematic, continuous and effective assessment emerges as a powerful management tool, providing to public political makers and program managers conditions to increase efficiency and effectiveness of the resources invested in social actions. However, it is necessary to advance in theorization of the practice and seek the necessary consensus to establishment of a logical sequence of the program which leads to the development of instruments and measurement procedures and observe their activities, results and impacts. This study already brings its merit in its conception because it realized that the University, through research and in practical terms, can and should contribute to increase the productivity and effectiveness of government organizations and provide tools, models and methodologies to serve as reference to the improvement of public administration. The work analyzed, step by step, the construction of SMA of PSD, initially, dealing with the context in which the system was built, the conditions for its implementation, as well as checking the concepts of Monitoring and Evaluation adopted. After, describing how the structure of the database was made, building indicators and the development of information tools. The originality of the work is handled in two ways: first, intention to record, analyze critically and discuss an evaluate research work done by the University. Second, because it promoted academic research connected with an existing partnership project between the University and the Public Administration, which is still in development. In the methodological field, it was done a qualitative approach, using the case study technique, making use also of bibliographic and documentary research to the theoretical background and exploration of the theme. In the theoretical referential to deal with on the assessment of public programs and the Unemployment Insurance Program, included contributions from authors such as: Arretche (2003); Belloni (2000); Chahad (1986, 2002); Cohen and Franco (2012); Cotta (1998); Jannuzzi (2014); Street (2007); Santos (2012); Secchi (2010); Silva (2000); Talmage (1982); Weiss (1982a, 1982b); Worthen, Sanders and Fitzpatrick (2004); Zylberstajn and Balbinotto (2000), among others. In the theoretical reference, the study made comments about the development of program evaluation, has dealt historical, legal and contextual aspects of the PSD and the PSD characterized the SMA, which is being developed with technical support from Federal University of Ceará. For a discussion and analysis of data, it was adopted the method of content analysis (BARDIN, 2011). Data analysis refers to SMA performing and establishing steps in the period 2012 to 2014. The main conclusions point to the prospect that the Monitoring System and PSD evaluation contribute to the decision making process and the improvement of technical, administrative and political dimensions will be defined as an institutional instrument and appropriate to add knowledge and improve the program, as well as redirect its goals, when necessary or even to reformulate its proposal and activities.