Competências gerenciais de coordenadores de curso de Graduação no campus da Universidade Federal do Ceará em Sobral

Abstract

Higher Education Institutions need to continually examine their management models in order to ensure their participation as developer agent of technical, scientific, cultural and social evolution in the region where they are located. However, the university administrators need to reconcile the administrative to teaching, academic and scientific management and often, when they assume the job, they do not have technical knowledge about people and resources management, which can lead to difficulties and impact on results. Thus, taking into account the relevance of undergraduate course as responsible for the main core business of a university, the requirements of the Higher Education Evaluation National System and the fulfillment with the National Curriculum Guidelines, it is convenient to question what are the relevant managerial skills for the management of undergraduate course. The objective of this research is to analyze the following areas: the principal administrative theories and the needed managerial competences for undergraduate course coordinators as identified by coordinators from the Federal University of Ceara campus in Sobral. In order to conduct this research, a literature review was conducted to illustrate the contemporary management theories and the cardinal approaches to managerial skills. Along with the literature review, oral surveys were conducted with regards to the official documents that regulate, present and characterize the skills and assignments of undergraduate course coordinators at the Federal University of Ceara. This paper utilized multiple methodologies – qualitative and quantitative applied research and exploratory research. The survey research analysis found the following managerial competencies to be mentioned the most frequently: leadership, leading teams, communication, conflict management, time management, patience, resolution, course promotion and dissemination, listening, knowledge about the course, the structure of the university and key procedures and processes. Within the research the following gaps were identified: the training of professors and the capacity and improvement of university courses.