Análise das habilidades interpessoais desenvolvidas na atuação do secretário executivo

Abstract

To become a competent professional , executive secretary should possess well developed technical and personal skills . A skill that becomes crucial in the organization is an appropriate interpersonal skills that contribute to personal and professional development. This paper is to analyze the concepts and applications of interpersonal relationships , managerial skills, behavioral change and communication executive secretary, in his performance . Therefore, a qualitative and descriptive study was made as a tool for data collection applying a structured questionnaire given to twenty students of the Executive Secretariat of the Federal University of Ceará , working in the area . The research revealed the importance of the field of interpersonal roles by the Secretariat , but the biggest question refers to how these professionals deal with the various interpersonal situations and how those situations influence its development , not only professional but also personal . It was inferred that it is up to the secretaries develop a consolidated basis interpersonal skills being able to communicate effectively working for the organization to stand before the competitors , and generate positive results in their personal and professional level.