Avaliação do uso das tecnologias eletrônicas e digitais de informação e de comunicação no sistema de bibliotecas da Universidade Federal do Ceará

Abstract

With the continuous transformation and increasing use of technology in society, there is a need for better name them. The term "Digital Technologies and Electronic Information and Communication" makes a better representation of these modern technologies. The university libraries also make use of these technologies, but to serve its users in a better way it is necessary to evaluate these technologies. The Brazilian government, through the National Commission for Higher Education Evaluation (CONAES), in one of his assignments, guides evaluative criteria for higher education, in which university libraries are located. The objective of this research is to evaluate the use of Electronic Technologies and Digital Information and Communication in the supply of products and services to the academic community of Universidade Federal do Ceará, drawing a parallel with the assessment criteria of CONAES within the university libraries. The empirical study was conducted via an online questionnaire applied by the sample of 380 subjects belonging to the academic community of UFC. The evaluation based on the SERVQUAL methodology showed the perceptions and expectations of the academic community about the use of these technologies to access the products and services offered by the university libraries. The results of the data analysis indicate that training often and continuously can deal to a bring improvements in users' evaluation of the products and services in the use of Electronic Technologies and Digital Information and Communication offered in the libraries of UFC. Relying on the results recommendations and suggestions were made for future research.