Um framework para apoiar especialistas no gerenciamento de ativos na zeladoria pública em cidades inteligentes

Abstract

One of the challenges of public administration is the efficient management of commonly used public assets in the context of urban maintenance. Difficulties related to the identification, maintenance, monitoring, and prioritization of demands related to public goods directly impact the quality of service provided to the population and the efficient distribution of public resources. Given this scenario, the objective of this work is to identify an alternative capable of assisting public management professionals in the management of assets in cities. A framework was proposed to assist in the creation, verification, and completion of work orders (WOs) for assets. This allows for the registration, geolocation, classification, and real-time management of WOs for assets such as pavement, public spaces, and other assets that impact urban mobility, essential services such as water and electricity distribution, prevention and minimization of environmental disasters, and exceptional climatic events. Using current technologies such as relational databases, web interfaces, and integration with interactive maps, the solution facilitates the interaction of information between managers, the population, and field teams. It incorporates functionalities for WOs generation, maintenance status control, report generation, performance analysis, and public auditing. The results obtained through the system demonstrated its viability in the applied city.