Onboarding Técnico em Engenharia de Software sob a Perspectiva da Gestão do Conhecimento: um estudo de múltiplos casos

Abstract

The constant global transformation of the digital age has led to continuous growth in the software development market, expanding the number of members in development teams and making the technical onboarding process a strategic factor to ensure the effective integration of new collaborators, maximizing knowledge transfer efficiency within a reduced period of time and minimizing what is consolidated in market terminology as “ramp-up.” This study aims to analyze how companies in the context of software development structure their technical onboarding processes. In this regard, the research adopts a qualitative multiple-case study approach based on companies of different sizes. Data collection was carried out through semi-structured interviews with individuals responsible for or involved in the structuring of onboarding routines, combined with the analysis of artifacts used in these onboarding dynamics. The results reveal recurring patterns, gaps, and good practices, which served as guidance for the consolidation of a set of supporting guidelines for the design and improvement of technical onboarding routines, as well as for the proposal of a macro-process to guide the structuring of technical onboarding in software companies.