Desafios emocionais e possibilidades de suporte psicossocial aos servidores da Universidade do Estado do Mato Grosso - Unemat

Abstract

Understanding the emotional challenges experienced by technical-administrative staff at the State University of Mato Grosso (UNEMAT), especially on the Colíder, Juara, and Nova Mutum campuses, is the starting point of this study. The study is based on the premise that the mental exhaustion of these workers stems from an adverse work environment, characterized by overload, staff shortages, and a lack of institutional support. Based on frameworks such as the Demand-Resource (DRR) and Effort-Reward (ERI) models, this research seeks to understand how these dynamics affect psychological well-being and what actions can be implemented to mitigate the effects of emotional burnout and prevent its development into mental illness. This is a qualitative, exploratory, and descriptive study. Data collection was carried out through an online questionnaire, sent individually to the technical-administrative staff of the campuses participating in this research, via institutional email address and messaging application (WhatsApp). The invitation was extended to forty (40) employees, with the sizing of the documentary corpus guided by methodological contributions that underpin theoretical saturation. The data analysis followed the thematic analysis technique, as proposed by Braun and Clarke (2021), structured in stages of pre-analysis — with the organization and initial reading of the institutional material and documents to define preliminary categories — and exploration of the material, involving the coding and grouping of units of meaning to identify recurring themes and patterns. Based on the results obtained and the analyses carried out, this study proposes systematized guidelines in a guide of good practices, aiming to promote employee well-being in their work environment and thus encourage care for emotional health, and consequently its promotion and prevention. This initiative is expected to strengthen the employee's sense of appreciation, recognition, and belonging through the consolidation of care policies.