Manutenção predial em shopping centers : diagnóstico, planejamento e gestão operacional

Abstract

Building maintenance in shopping centers plays a fundamental role in ensuring user safety, comfort, and the continuity of operations of these developments, which are characterized by high constructive complexity and intense pedestrian flow. In this context, the present study aims to analyze building maintenance in shopping centers, with an emphasis on diagnosing the conditions of building systems, maintenance activity planning, and applied operational management, using North Shopping Fortaleza as a case study. The adopted methodology was based on a literature review, document analysis, technical inspections, evaluation of operational routines, and the study of maintenance work orders. Corrective, preventive, and predictive maintenance practices were analyzed, as well as the organizational structure of the maintenance sector and the use of management tools, with emphasis on the ENGEMAN software. As a result, a predominance of corrective actions to the detriment of structured preventive practices was identified, in addition to the underutilization of the available tools for maintenance planning and control. As a contribution of this study, standardized building maintenance checklists, structured by systems, were analyzed with the aim of supporting the implementation of preventive maintenance, reducing the occurrence of failures, and assisting managerial decision-making. It is concluded that, although the enterprise studied has a consolidated operational structure and adequate technical resources, the standardization of inspections and the strengthening of preventive planning represent significant opportunities for improving the efficiency and reliability of building maintenance.