Avaliação da percepção de Usabilidade do Sistema Integrado de Gestão de Atividades Acadêmicas (SIGAA) por discentes e docentes da UFC Campus Russas: Um Survey

Abstract

Context: The Integrated Academic Activities Management System (SIGAA) is an application used for academic management in Brazilian universities. Objective: To evaluate the perceived usability of SIGAA at the Federal University of Ceará (UFC), Russas Campus. Method: A survey was conducted with 32 users, employing the System Usability Scale (SUS), Customer Satisfaction Score (CSAT), and Net Promoter Score (NPS) metrics. Analyses included descriptive statistics, hypothesis testing, and thematic analysis. Results: Usability was mostly perceived as negative, especially by students. Conclusion: The analyses highlight the need for improvements to SIGAA in order to achieve better academic integration.