Aplicação do Método de Análise e Solução de Problemas (MAPS) para melhoria da eficiência operacional em uma empresa do setor automotivo

Abstract

Quality in automotive services is essential for the efficiency of internal processes and the reduction of operational issues. This study aimed to implement improvements in the operational processes of a company specializing in automotive sales and services, using quality tools and the Method of Analysis and Problem Solving (MASP) to identify and minimize recurring issues. The methodology involved a theoretical review of MASP and quality tools applicable to the automotive sector, followed by mapping the company's current processes to identify bottlenecks and critical problems. Tools such as the Ishikawa Diagram, Pareto Chart, and GUT Matrix were used to diagnose root causes and prioritize interventions. Based on this analysis, corrective actions were planned and implemented, with deadlines and responsibilities assigned to each stage. The results showed a significant reduction in the number of recurring issues and improvements in the company's overall organization. It is concluded that the standardization of optimized practices ensured the sustainability of the improvements, contributing to more efficient management.