Avaliação da usabilidade e experiência do usuário do Ambiente Multimeios de Ensino-Aprendizagem (AME) sob perspectiva do aluno e do professor

Abstract

Advances in technology have boosted several areas of society, including education. This has been particularly noticeable in recent years with the growth of Distance Education (DE). This increase has contributed to the popularization of Virtual Learning Environments (VLEs), which have made teaching and learning more accessible. These benefits were especially observed during the COVID-19 pandemic, which began in 2020, when classes that used to take place in person began to be taught remotely. However, it is essential to evaluate these types of environments from the user's perspective, aiming to obtain feedback in order to identify the need for improvements so that the environment provides a more enjoyable experience. At the Federal University of Ceará - Russas Campus, the Multimedia Teaching-Learning Environment (AME) was one of the AVAs used by teachers and students in the teaching-learning process during the pandemic period, between 2020 and 2022. However, since the launch of the new version of AME in 2021, there are no studies showing that the AVA in question was evaluated from the perspectives of usability and UX. In view of this, this work presents the results of an evaluation of the usability and UX of AME, from the perspective of students and teachers at the Federal University of Ceará (UFC), in order to contribute to improving the quality of use of the AVA. To this end, the following evaluation methods were applied in this work: questionnaire and user testing. The questionnaire obtained a total of 35 responses, 31 students and 4 teachers. In the user test, 5 students and 2 teachers participated. The results revealed that a portion of the students consider AME to be a good system, and user testing showed that participants can perform certain scenarios with a certain degree of ease. However, the need for improvements related to usability, UX, performance, availability, and responsiveness of the VLE was also evident. In the evaluation from the teachers' perspective, it was expressed that AME is a promising system and has helped teachers a lot in their subjects, in addition to being an excellent system for conducting tests. On the other hand, the data also showed that teachers have difficulty with certain features of the system.