A confiança da população nos atendimentos médicos durante a pandemia da covid-19

Abstract

This research aimed to verify the population's confidence in the medical care provided during the COVID-19 Pandemic in light of the guidelines and treatments that were prescribed. To this end, quantitative descriptive research was carried out, carried out through an online survey. The scale used resulted from an adaptation of the scale developed by Terres and Santos (2013), which divided the statements with the dimensions of trust they referred to. The other items in the questionnaire dealt with demographic data and information about respondents regarding COVID-19. 187 responses were obtained and the data was processed using descriptive statistics. The data collected presented low levels in the averages of the trust dimensions when it comes to Scenario I (service in which medications such as hydroxychloroquine and ivermective were prescribed) and median levels in the averages of the trust dimensions in Scenario II (service in which medications from the analgesics, antipyretics). It was possible to observe the population's perception of the actions carried out during the COVID-19 Pandemic, as well as verify people's confidence when seeking medical care in such a challenging period that required greater speed, efficiency and dedication from health bodies and professionals. In general, it was found that participants had more trust in doctors who did not recommend treatment with the so-called Covid Kit, and those who declared themselves to be on the right were more trusting in doctors than those on the left and center.