A percepção acerca do estudo sobre diversidade para o profissional de Secretariado Executivo que presta atendimento ao público

Abstract

Aligning theory and practice is one of the challenges of university education in Executive Secretariat, with this in mind the present work aims to analyze the perception regarding the study of diversity in organizations (through the Diversity in Organizations discipline), for Secretariat Executive students who works with customer service. The work is developed with qualitative methodology, based on content analysis and comparison between the group that participated in the Diversity in Organizations discipline and the group that did not participate, using the responses obtained through the applied forms, with a sample of 33 respondents, with 11 who took the subject and 22 who have not yet taken the subject. Through data analysis, it was possible to conclude that the majority of students who took the course consider that there is a need to study diversity and service techniques, to guarantee a quality service, highlighting that students who did not take the discipline, for the most part, also has the same perception.