Os níveis de stress ocupacional em profissionais da tecnologia: um estudo com desenvolvedores de software

Abstract

Stress is caused by various factors, such as acute events and chronic stressors, including accidents or personal losses, financial problems, or a stressful work environment. In this context, the present study addresses occupational stress among software development professionals in a IT company in Fortaleza. The aim was to investigate the characteristics of occupational stress among software developers in the IT field, specifically identifying the main stressors, symptoms, and coping strategies of the developers in the studied company. The research used a questionnaire based on the Stress Symptoms Inventory (SSI) and the Occupational Coping Scale (OCS), applied through a quantitative method. The results revealed that 58% of participants are in some stage of stress, with 25.8% in the exhaustion stage and 32.3% in the resistance stage. Reported symptoms include muscle tension, constant physical fatigue, apathy, lack of motivation to do anything, prolonged depression or anger, and excessive fatigue. The most commonly used coping strategies were decision-making and communication with involved parties, as well as attempting to work more quickly and efficiently. Thus, this study contributes to occupational health and human resources management in the technology field, increasing developers' awareness of specific stress factors in their profession and promoting more effective approaches to stress self-management.